DELIVERY, RETURN & EXCHANGE
Delivery Policy
Free Delivery.....We've launched with Doorstep Delivery to promote community health, safety and accessibility amidst the COVID-19 pandemic. Our goal is to safeguard you by providing free delivery service.
Stay home and stay safe!
We have initiated very flexible delivery options to make it easy for you. Once your order is placed, you'll receive an email with your order confirmation and your Geiger Farms Family Friend will reach out to schedule the delivery in person.
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We safely deliver greater Edmonton , Westlock and Athabasca area and ship the meat products in a insulated delivery bag's to ensure your meat remains frozen during shipping.
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In every case, we make sure the method used works for you and all of this is at NO ADDITIONAL COST.
Return & Exchange Policy
At Geiger Farms Limited, we have always stood behind the quality of our products and will continue to do so to make sure our customers are always satisfied - this is our 100% guarantee to you.
Here are some important reminders about our 100% customer satisfaction guarantee and return policy for our products.
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At Geiger Farms Limited, our guarantee is our word. If you're not completely satisfied with every product you purchase from us, we will replace it or give you your money back.
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We're confident that our products will meet your high expectations. But if there is ever an instance we don't live up to your standards, we want to know about it. Please come back and tell us, and we will correct any problem to prevent it from happening again.
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It's all part of our commitment to complete customer satisfaction.
Our return policy was originally designed for customers to be able to return products that do not meet our high standards of product quality and food safety.
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Our return policy was never intended for customers to return products that they decide they no longer need.
If you have determined that you have purchased more Geiger Farms Limited products than you need during this time of uncertainly, we ask that you instead keep those products for a later time or share them with your family and friends. Remember, our frozen food products have a long shelf-life and do not perish quickly.
When one of our products is returned, it cannot be resold so must be destroyed due to food safety reasons.
So, we ask that our customers please carefully consider the food waste that unnecessary returns will create, especially at a time like this.
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Please know that we are doing all we can to serve our customers during this challenging time and we appreciate your understanding and co-operation as we navigate through this COVID-19 situation together.